Tales from the other side of helldesk

Today, I was having trouble with a web application. I don't often find myself on the other end of a helpdesk call, but lo and behold here I was. I submitted a screen shot of the error, and the response was akin to "I'm sorry, we don't support browsers with toolbar addons."

Excuse me? After going around and around with support, I finally convinced him that the Google search box was not part of some malware suite, but actually comes in every modern browser. IE7, IE8, Safari, Chrome, Opera, and even Firefox.

How much you want to bet the guy is still using IE6?

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