WASHINGTON – Many "reply all" fiascos result in mere embarrassment, but American diplomats have been told they may be punished for sending mass responses after an e-mail storm nearly knocked out one of the State Department's main electronic communications systems.
This confirms that "Reply All" should be an obscure option buried under four cascading menus. It should be more impossible to find than your "edit signature" dialog. In a perfect world, you should have to manually copy the recipients from the reply e-mail body and paste them into the "CC" field. It should be that freaking hard.
Wholeheartedly agree.
ReplyDeleteI chalk this up as a generation gap issue. Marc Peresky coined the term "Digital Native" and "Digital Immigrant" to describe the generation gap between newer and older computer users.
ReplyDeletehttp://www.marcprensky.com/writing/Prensky%20-%20Digital%20Natives,%20Digital%20Immigrants%20-%20Part1.pdf
The point is that the "Reply-to-all" issue is a cultural one. A Digital native knows not to do these things because they have had that experience before or know some one who has had that "Epic Fail" before and therefore knows not to do that.
I would prefer to have the conversation with the offending individuals to explain this before some one in upper management promotes EVERYONE to full moron status just because of one user.